Refund Policy

Every engagement has a written agreement that says what done looks like and how payment works, and refunds follow that document. This page covers the defaults for anything it doesn't say.

Time already delivered isn't refundable. If an invoice has a billing mistake, like the wrong hours, the wrong rate or a duplicate charge, tell me and I'll correct it and refund the difference.

Deposits, milestones, and what happens if the work stops partway are written into the engagement document before any work starts.

Either of us can end an engagement early. You pay for work delivered up to that point. Anything you prepaid for work that hasn't been done yet comes back to you.

Email jim@tyndalldigital.com with the invoice number and what went wrong, within 14 days of the invoice. You will hear back within two business days. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.